Khoury General Hospital continues to abide by its mission
statement: “Standardize performance throughout the
Dr. Fouad Zinati
Mr. Fouad Reda
Or : Mr. Maher Haydar
Bill of Rights:Each Patient shall:
1. Receive quality medical care regardless of race, color, sex,
national origin, diagnosis, disability, political affiliation,
sexual orientation or preference, religion, gender and age.
2. Receive compassionate care that respects their personal,
spiritual, cultural, and religious values and beliefs.
3. Participate in resolution of ethical dilemmas about patient
care decisions. Resources to facilitate resolution of ethical
issues are available for patients and their families.
4. Know the name and role of their attending physician and any
other care giver(s) participating in their care.
5. Request that an individual of his/her choice, family member
or otherwise, and/or a physician of his/her choice be notified
in the event that he/she is admitted to the hospital.
6. Be well-informed about his/her illness, possible treatments
and likely outcomes and to discuss this information with his/her
physician in a manner which the patient can understand.
7. Receive information about any proposed treatment or procedure
in order to make an informed decision whether to consent to
or refuse a course of treatment. Except in emergencies, this
information shall include the purpose and description of the
procedure, probable result, significant risks, and alternate
courses of treatment.
8. Actively participate in decisions regarding medical care,
including managing pain effectively. To the extent permitted
by law, this includes the right to refuse treatment after being
informed of the consequences of refusal, the right to leave
the care of the entity against physician's advice, except in
extraordinary circumstances, or both.
9. Be free from restraints and seclusion except where necessary
for medical treatment or patient safety, or where required by
law. Restraints and seclusion are not to be used for coercion,
discipline, convenience, or retaliation. If the patient has
any questions regarding the use of restraints, he/she should
feel free to ask his/her care nurse or physician.
10. Receive privacy and confidential treatment of all communications
and records about his/her care. Release of medical records will
only occur with the patient's consent or where permitted by
11. Be informed of entity policies that affect care and treatment.
12. Be informed about charges, professional fees and payment
arrangements. KGHDC will not deny medically necessary care based
on payer issues. Should any dispute occur regarding third party
coverage, KGHDC will keep the patient and/or guardian informed.
13. Know if the Hospital has relationships with outside parties
that may influence the patient's treatment or care. These relationships
may be with educational institutions, other healthcare providers,
14. Seek protective services from the General Manager and/or
Administrative Director at KGHMC, if the patient and/or family
have a concern about patient abuse, neglect, or misuse of a
patient's property while at KGHDC.
15. Be informed of realistic care alternatives and continuing
care requirements when the current level of care is no longer
appropriate. Alternatives include ambulatory, home care, inpatient,
or outpatient care or transfers to another setting. If transfer
is recommended or requested, the patient will be informed of
the risks, benefits, and alternatives. The patient will not
be transferred until another institution and/or provider agrees
to accept the patient.
16. Receive information describing the patient's rights and
responsibilities and the complaint resolution process in the
1. Cooperate with members of the KGHDC staff in order to provide
the necessary personal and medical history required for treatment.
The patient should notify the physician or care nurse of any
changes in his/her health. All drugs given to the patient during
the course of treatment at a hospital have been specifically
prescribed as part of the patient's plan of care. The patient
should not take any other drugs, prescription or otherwise,
without the knowledge and order of his/her physician.
2. Be considerate of the privacy and needs of other patients.
Patients and their visitors will follow smoking regulations
and refrain from using the telephone, television, or lights
in a way that might disturb others.
3. Ask questions when he/she does not understand information,
medical words, or instructions.
4. Tell the physician or other member of the healthcare team
whether or not he/she is willing and able to follow the recommended
treatment plan. The most effective plan is the one that all
participants agree is best and that will be carried out in its
5. Participate actively in follow up care when the current level
of care is no longer appropriate.
6. Provide information necessary to obtain insurance, NSSF and/or
other third party payer agreements. The patient will work with
the Hospital, when needed, to arrange for payment.
7. Recognize that he/she makes decisions daily that impact on
of Parents and Guardians of Pediatric Patients:
1. Parents and guardians have the right and responsibility to
participate in the treatment process.
2. The treatment process includes planning the course of treatment,
remaining informed of the progress of treatment, and physically
participating in the delivery of certain types of care and treatment.
of Parents and Guardians of Pediatric Patients:
1. Parents have the responsibility to ensure that their child
follows the agreed upon course of treatment.
2. Insure each minor patient has the right to attend school,
take part in recreational and outdoor activities, and receive
help in letter-writing and making telephone calls, except when
restricted for therapeutic reasons by hospital staff.
Patients and their families or representatives should always
feel that they could share a concern or make a complaint. This
will have no adverse effect on the patient's care and will not
compromise the patient's care or access to future care. The
hospital administration provides:
You are always welcome to express your concerns and/or your
appreciation at the Quality Department located at the 2end Floor,
or you can call (Ext 221).
- In each nursing ward a Customer Satisfaction Form
- In all departments and main lobby “Your Opinion
- A monthly survey team to ask you for your feed back.