Quality Management Department Mission Statement • Khoury General Hospital continues to abide by its mission statement: “Standardize performance throughout the Hospital. Quality Manager • Dr. Fouad Zinati Quality coordinator's • Mr. Fouad Reda Or : Mr. Maher Haydar Patient's Bill of Rights:Each Patient shall: 1. Receive quality medical care regardless of race, color, sex, national origin, diagnosis, disability, political affiliation, sexual orientation or preference, religion, gender and age. 2. Receive compassionate care that respects their personal, spiritual, cultural, and religious values and beliefs. 3. Participate in resolution of ethical dilemmas about patient care decisions. Resources to facilitate resolution of ethical issues are available for patients and their families. 4. Know the name and role of their attending physician and any other care giver(s) participating in their care. 5. Request that an individual of his/her choice, family member or otherwise, and/or a physician of his/her choice be notified in the event that he/she is admitted to the hospital. 6. Be well-informed about his/her illness, possible treatments and likely outcomes and to discuss this information with his/her physician in a manner which the patient can understand. 7. Receive information about any proposed treatment or procedure in order to make an informed decision whether to consent to or refuse a course of treatment. Except in emergencies, this information shall include the purpose and description of the procedure, probable result, significant risks, and alternate courses of treatment. 8. Actively participate in decisions regarding medical care, including managing pain effectively. To the extent permitted by law, this includes the right to refuse treatment after being informed of the consequences of refusal, the right to leave the care of the entity against physician's advice, except in extraordinary circumstances, or both. 9. Be free from restraints and seclusion except where necessary for medical treatment or patient safety, or where required by law. Restraints and seclusion are not to be used for coercion, discipline, convenience, or retaliation. If the patient has any questions regarding the use of restraints, he/she should feel free to ask his/her care nurse or physician. 10. Receive privacy and confidential treatment of all communications and records about his/her care. Release of medical records will only occur with the patient's consent or where permitted by law. 11. Be informed of entity policies that affect care and treatment. 12. Be informed about charges, professional fees and payment arrangements. KGHDC will not deny medically necessary care based on payer issues. Should any dispute occur regarding third party coverage, KGHDC will keep the patient and/or guardian informed. 13. Know if the Hospital has relationships with outside parties that may influence the patient's treatment or care. These relationships may be with educational institutions, other healthcare providers, or insurers. 14. Seek protective services from the General Manager and/or Administrative Director at KGHMC, if the patient and/or family have a concern about patient abuse, neglect, or misuse of a patient's property while at KGHDC. 15. Be informed of realistic care alternatives and continuing care requirements when the current level of care is no longer appropriate. Alternatives include ambulatory, home care, inpatient, or outpatient care or transfers to another setting. If transfer is recommended or requested, the patient will be informed of the risks, benefits, and alternatives. The patient will not be transferred until another institution and/or provider agrees to accept the patient. 16. Receive information describing the patient's rights and responsibilities and the complaint resolution process in the Hospital.   Patient's Responsibilities: 1. Cooperate with members of the KGHDC staff in order to provide the necessary personal and medical history required for treatment. The patient should notify the physician or care nurse of any changes in his/her health. All drugs given to the patient during the course of treatment at a hospital have been specifically prescribed as part of the patient's plan of care. The patient should not take any other drugs, prescription or otherwise, without the knowledge and order of his/her physician. 2. Be considerate of the privacy and needs of other patients. Patients and their visitors will follow smoking regulations and refrain from using the telephone, television, or lights in a way that might disturb others. 3. Ask questions when he/she does not understand information, medical words, or instructions. 4. Tell the physician or other member of the healthcare team whether or not he/she is willing and able to follow the recommended treatment plan. The most effective plan is the one that all participants agree is best and that will be carried out in its entirety. 5. Participate actively in follow up care when the current level of care is no longer appropriate. 6. Provide information necessary to obtain insurance, NSSF and/or other third party payer agreements. The patient will work with the Hospital, when needed, to arrange for payment. 7. Recognize that he/she makes decisions daily that impact on personal health. Rights of Parents and Guardians of Pediatric Patients: 1. Parents and guardians have the right and responsibility to participate in the treatment process. 2. The treatment process includes planning the course of treatment, remaining informed of the progress of treatment, and physically participating in the delivery of certain types of care and treatment. Responsibilities of Parents and Guardians of Pediatric Patients: 1. Parents have the responsibility to ensure that their child follows the agreed upon course of treatment. 2. Insure each minor patient has the right to attend school, take part in recreational and outdoor activities, and receive help in letter-writing and making telephone calls, except when restricted for therapeutic reasons by hospital staff. Patient Feedback: Patients and their families or representatives should always feel that they could share a concern or make a complaint. This will have no adverse effect on the patient's care and will not compromise the patient's care or access to future care. The hospital administration provides: In each nursing ward a Customer Satisfaction Form In all departments and main lobby “Your Opinion Matters Form” A monthly survey team to ask you for your feed back. You are always welcome to express your concerns and/or your appreciation at the Quality Department located at the 2end Floor, or you can call (Ext 221).